Information and Resources for Golden Gate
University eLearning Students
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Connection Speed: A broadband (DSL, LAN, cable) connection is required.
Browsers: Chrome and Firefox will likely give the best experience.
Recent versions of Internet Explorer will also work. Please note that not all
of your online course material may work well on a tablet computer or smart phone
- you will need access to a desktop or laptop computer.
Microsoft's Edge browser is not currently recommended.
Webcams: Certain courses, and some assignments, require
an inexpensive webcam. Webcams are also required for the popular "ProctorU" proctored exam option.
eLearning Course Access << back to top
Beginning of term: Courses appear on the eLearning site on
first day of the term.
End of term: Student access to a class expires
approximately 10 days after the last day of the term. Make sure that you have backed up your files, or copied and pasted anything
that you want to keep in the class before student access ends! You will not
have access to classes from previous terms after the 10-day grace period.
Adds and Drops: If you register for a course just before the term begins,
or after the term begins, please allow up to 24 hours to see the class appear
If you've dropped a class or added a class and it hasn't
been reflected on your eLearning page within 48 hours please contact firstname.lastname@example.org
The eLearning Help Portal << back to top
For technical assistance: Please visit our live-staffed 24/7 eLearning technical Help portal
From the Help portal you can choose to have a live webchat
with a technician, or open a ticket, or make a phone call. You'll also see a link to the student FAQs at the top of the Help portal
Students and faculty may also call the 24/7 helpdesk. The phone number is 415-442-7070.
If you have questions about scheduling a proctored
exam, or filling out the proctor form please contact email@example.com
phone 415-369-5250 during PST business hours.
For non-technical questions about your course materials
and course deliverables, please contact your instructor.
Exams << back to top
courses that are entirely online will
require a proctored exam. Check your syllabus to see if there
will be a proctored exam in the course. If you aren't sure if there will be a
proctored exam please check with your instructor.
You will get an email from eLearning letting you know when you can schedule a day and time for your proctored exam. You'll have the following
options: Taking the exam on campus at Golden Gate University, taking the exam via
an online proctoring service called ProctorU (fees apply), or taking the exam via a location affiliated with the Consortium of College
Questions about proctored exams? Please email firstname.lastname@example.org.
It is your responsibility to choose the location and
schedule the exam.
eLearning Course Navigation
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eLearning Orientation: Click here for a brief narrated
student orientation of the eLearning platform
Gate University course material is typically broken into sections called
weeks, sessions or topics. These groupings will appear sequentially on the
course page from top to bottom. Please note that some instructors only open
up one or two sections at a time.
each section may be items such as "Lectures",
"Discussions", "Assignments", "Quizzes" and
"Presentations" - among other items that the instructor has
you have any questions about the syllabus, or what you are required to do
each week, please contact the instructor as soon as possible.
Forums (also called "Discussions")
fully online courses have at least one Forum, (Forums are also referred
to as "Discussions") in each section. Your instructor
posts a specific topic and you interact with your instructor and fellow
students by reflecting, sharing, posting, questioning, etc. Forums enable
you to have a conversation with your classmates and instructor, just as you
would in a live classroom. Unless the instructor tells you otherwise,
Forums are where the majority of communication takes place in a course.
are a vital part of online courses. Active participation in discussions is
the key to a complete learning experience. Rather than simply reading an
expert's opinion on a subject, you can interact with the experts --your
instructors-- questioning them, sharing your thoughts and opinions, and
gathering their responses.
Assignments (also sometimes called "Dropbox")
are areas in your course where you are usually asked to upload a file. On the
Assignment page will be instructions for the assignment and any due date
for the assignment. There will be a "Browse" button where you
should browse for and attach your assignment, much like browsing for and
attaching an attachment to an email. Alternatively, there may be a drag and drop section on the assignment page where you can drag your assignment file if you'd prefer to do that rather than browser to it.
Time is Pacific Time << back to top
dates/times and exam dates/times in the course can be assumed to be Pacific
Time. You can take courses on eLearning in any time zone.
If you are ever confused about the due dates or quiz dates in your class make
sure to contact your instructor immediately.
Subscription Emails from Discussion Forums
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eLearning platform allows you to "Subscribe" to any discussion
forum in your class. When you subscribe to a discussion forum it means that
any time a post is made in a discussion forum you're subscribed to you will
receive an email.
can manage your subscriptions in each discussion forum individually, or, if
you click on the "Forums" link in the Resources box at the bottom
left-hand side of your course to see a list of all the discussion forums and
choose on a single page which ones to subscribe to. You can unsubscribe at
any time with one exception: forums for Latest News and Announcements can
usually not be unsubscribed to.
Golden Gate University Libraries << back to top
Find the GGU Library Home Page
There are several databases
available through the GGU Library for students to conduct research on various topics.
When accessing databases from an off-campus location
(e.g., work, home), you may be prompted to login with either your
GGU4YOU Username and Password OR your family name and GGU ID number.
Office of Career Planning << back to top
The Office of Career Planning supports students in developing the
skills, competencies and confidence needed for career success. Career
advisors are available by scheduled appointment and drop-in appointment, and are accustomed to working
remotely with students regardless of location. Log in to the
Office of Career Planning to access online resources and GGU's virtual career
Tutoring << back to top
(Online Writing Lab)
The OWL tutors provide online writing assistance to GGU students in the areas
of grammar, mechanics, research and organization. Tutors provide feedback on
the student's work and guidance through all steps of the writing process. Information
for making appointments and submitting work to OWL for this term can be found
(Math Online Tutoring Help)
MOTH provides online quantitative tutoring for GGU classes and the help
students need to succeed inside and outside of the classroom.
Academic Integrity << back to top
Academic Integrity Policy is in effect at all GGU teaching locations,
including regional classroom sites, corporate sites, and distance courses
delivered in any medium. This policy applies to all students enrolled in the School
of Accounting, the Ageno School of Business, the Braden School of Taxation,
and the School of Undergraduate Studies.
integrity means doing academic work in a manner that strives to achieve the
learning objectives your courses have set out for you. It means that you follow the rules and procedures prescribed by your instructors so that you acquire the skills and knowledge your courses are designed to give you. It means that you engage in ethical practices in taking tests and doing
assignments and that you respect intellectual property rights by fully
disclosing sources of information that appear in your papers and
provides many resources and services that assist you in learning the required
research and documentation skills. View the Academic
Integrity Policy in the GGU Catalog for more information.
Services << back to top
Golden Gate University has been a proud member of the Yellow Ribbon Program since its inception in August 2009. Golden Gate University is in the top 15% nationwide of colleges and universities who have committed to a large dollar grant to the Yellow Ribbon Program for our country's Veterans to start or complete their educational goals. Contact
email@example.com for more information.