Golden Gate University
Administrative, Resource and Academic Contact Info
For a more complete guide to Golden Gate University Contact Info please refer to the Directory on Golden Gate University's website
Information and Resources for Golden Gate University eLearning Students
- Technical Requirements
- Course Access
- The Help Portal
- Proctored Exams
- eLearning Course Navigation
- Course Email (Forum Subscriptions)
- Time Zone?
- GGU Libraries
- Academic Integrity Policy
- Disability Accommodations
- Career Planning
- Veterans Services
Connection Speed: A broadband (DSL, LAN, cable) connection is required.
Browsers: Chrome and Firefox will likely give the best experience. Recent versions of Internet Explorer will also work. Please note that not all of your online course material may work well on a tablet computer or smart phone - you will need access to a desktop or laptop computer. Microsoft's Edge browser is not currently recommended.
Webcams: Certain courses, and some assignments, require an inexpensive webcam. Webcams are also required for the popular "ProctorU" proctored exam option.
eLearning Course Access << back to top
Beginning of term: Courses appear on the eLearning site on first day of the term.
End of term: Student access to a class expires approximately 10 days after the last day of the term. Make sure that you have backed up your files, or copied and pasted anything that you want to keep in the class before student access ends! You will not have access to classes from previous terms after the 10-day grace period.
Adds and Drops: If you register for a course just before the term begins, or after the term begins, please allow up to 24 hours to see the class appear in eLearning.
If you've dropped a class or added a class and it hasn't been reflected on your eLearning page within 48 hours please contact email@example.com.
The eLearning Help Portal << back to top
For technical assistance: Please visit our live-staffed 24/7 eLearning technical Help portal at https://supportcenter.embanet.com/ggu
From the Help portal you can choose to have a live webchat
with a technician, or open a ticket, or make a phone call. You'll also see a link to the student FAQs at the top of the Help portal
Students and faculty may also call the 24/7 helpdesk. The phone number is 415-442-7070.
If you have questions about scheduling a proctored
exam, or filling out the proctor form please contact firstname.lastname@example.org or
phone 415-369-5250 during PST business hours.
For non-technical questions about your course materials and course deliverables, please contact your instructor.
Exams << back to top
Many courses that are entirely online will require a proctored exam. Check your syllabus to see if there will be a proctored exam in the course. If you aren't sure if there will be a proctored exam please check with your instructor.
You will get an email from eLearning letting you know when you can schedule a day and time for your proctored exam. You'll have the following options: Taking the exam on campus at Golden Gate University, taking the exam via an online proctoring service called ProctorU (fees apply), or taking the exam via a location affiliated with the Consortium of College Testing Centers.
Questions about proctored exams? Please email email@example.com.
It is your responsibility to choose the location and schedule the exam.
Course Time is Pacific Time << back to top
dates/times and exam dates/times in the course can be assumed to be Pacific
Time. You can take courses on eLearning in any time zone.
Subscription Emails from Discussion Forums << back to top
The eLearning platform allows you to "Subscribe" to any discussion forum in your class. When you subscribe to a discussion forum it means that any time a post is made in a discussion forum you're subscribed to you will receive an email.
You can manage your subscriptions in each discussion forum individually, or, if you click on the "Forums" link in the Resources box at the bottom left-hand side of your course to see a list of all the discussion forums and choose on a single page which ones to subscribe to. You can unsubscribe at any time with one exception: forums for Latest News and Announcements can usually not be unsubscribed to.
Bookstore << back to top
To purchase course books and materials from eFollett, GGU's official online bookstore, go to https://www.bkstr.com/goldengatestore/home.
Golden Gate University Libraries << back to top
Find the GGU Library Home Page at http://www.ggu.edu/libraries.
There are several databases available through the GGU Library for students to conduct research on various topics.
When accessing databases from an off-campus location (e.g., work, home), you may be prompted to login with either your GGU4YOU Username and Password OR your family name and GGU ID number.
Office of Career Planning << back to top
The Office of Career Planning supports students in developing the skills, competencies and confidence needed for career success. Career advisors are available by scheduled appointment and drop-in appointment, and are accustomed to working remotely with students regardless of location. Log in to the Office of Career Planning to access online resources and GGU's virtual career center.
Tutoring << back to top
Tutoring services are available to all undergraduate and graduate students in the areas of mathematics and writing. Support is provided online and in-person at our San Francisco campus. Visit https://www.ggu.edu/student-resources/student-services/services-and-resources/tutoring/ for schedules and submission guidelines as well as information on additional learning support resources available at GGU.
(Online Writing Lab)
The OWL tutors provide online writing assistance to GGU students in the areas of grammar, mechanics, research and organization. Tutors provide feedback on the student's work and guidance through all steps of the writing process. Information for making appointments and submitting work to OWL for this term can be found here: https://cyber2.ggu.edu/gguTutoring/OWL/
(Math Online Tutoring Help)
MOTH provides online quantitative tutoring for GGU classes and the help students need to succeed inside and outside of the classroom.
GGU's Academic Integrity Policy is in effect at all GGU teaching locations, including regional classroom sites, corporate sites, and distance courses delivered in any medium. This policy applies to all students enrolled in the School of Accounting, the Ageno School of Business, the Braden School of Taxation, and the School of Undergraduate Studies.
Academic integrity means doing academic work in a manner that strives to achieve the learning objectives your courses have set out for you. It means that you follow the rules and procedures prescribed by your instructors so that you acquire the skills and knowledge your courses are designed to give you. It means that you engage in ethical practices in taking tests and doing assignments and that you respect intellectual property rights by fully disclosing sources of information that appear in your papers and presentations.
GGU provides many resources and services that assist you in learning the required research and documentation skills. View the Academic Integrity Policy in the GGU Catalog for more information.
Student Veterans' Services << back to top
Golden Gate University has been a proud member of the Yellow Ribbon Program since its inception in August 2009. Golden Gate University is in the top 15% nationwide of colleges and universities who have committed to a large dollar grant to the Yellow Ribbon Program for our country's Veterans to start or complete their educational goals. Contact firstname.lastname@example.org for more information.
Golden Gate University seeks to ensure that all programs and services are fully accessible to students with disabilities who identify and express their needs.
Information regarding The Americans with Disabilities Acts and GGU's policies and services can be found by visiting http://www.ggu.edu/student-resources/student-services/services-and-resources/accessibility/.